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Laptop is Freezing While I Plug the Charger [copy link]


it started to freeze or restart after some minutes connected to AC power, in battery it works nice, and it'sable to recharge the battery when turned off. Why does my laptop freeze when I plug the charger in?

How to fix a notebook that freezes when plugged to AC power?

Replace the adapter to test

PC freezes after plugging in adapter. In fact, when the damage is due to damaged adapter, damaged power port or main circuit failure, this problem often occurs. Before starting the repair process, you can try the following replacement test.

Try to connect another adapter to the PC or connect this adapter to another computer to check if the same problem occurs. So, you can identify the parts that may be malfunctioning.

Update Power Management Driver

Windows 10 crashes when  laptop is connected to charger, you can update the drivers on your computer.Windows Update automatically updates some drivers, so make sure to run the driver before performing the following steps.

1. Right-click the computer and select "Manage"

2. In the next window that appears, select "Device Manager"

3. From the "Device Manager" menu, expand the categories that require driver updates

4. Open the Batteries category

5. Click "Search automatically for updated driver software"

6. If no update is available for this way, you can visit the device manufacturer's website after clicking device properties and paying attention to the driver information. Follow the instructions on the website to search for the latest version of the program and install it manually.

Run power troubleshooter

Press the Windows key, then type "Troubleshoot" and press Enter.

Select "View All"on the left panel and run the "Power" troubleshooter from the list to see if it works.

Click Advanced, and then click Automatically apply repair. Also make sure to select "Run as administrator".

Click Next, and then follow the instructions on the screen to complete the troubleshooting process.

Test if the problem is fixed.

Start Windows 10 in Safe Mode

Start Windows with a clean boot by using minimal drivers and startup programs.This helps eliminate software conflicts that occur when installing or running programs to test whether a third-party program or conflict caused the laptop to freeze when plugged into the adapter.

There is a post: How to perform a clean boot in Windows

Start windows 10 safe mode

Press the "Windows +I" on the keyboard to open "Settings." If it doesn't work,select the "Start" button and then "Settings."

Select "Update and Security"> "Restore."

Under "Advanced startup", select "Restart now".

After the computer restarts to the "Choose an option" screen, select "Troubleshoot">"Advanced Options"> "Startup Settings">"Restart".

After the computer restarts, you will see a list of options. Select "4" or press "F4" to start the computer safe mode. Or, if you need to use the Internet,select "5" or press "F5" to enter "Network safe mode".

After entering safe mode, plug in the adapter to test if the notebook freezes.

Whether overheat protection

Use temperature monitoring software to observe whether the laptop is at a relatively high temperature when it crashes. It may be CPU overheating protection. If the notebook is not using power adapter and temperature is high, CPU will automatically reduce the frequency to reduce the heat. If you suspect that the CPU temperature is high, it is recommended to replace the CPU & GPU thermal paste.

Update the laptop BIOS

Visit the laptop manufacturer support website. Follow the instructions on the website to install the latest version of bios. Observe whether the laptop plugged into the adapter freezes after updating the BIOS.

At GEMWON, you can buy DC jack of most notebook models. The wholesale price of DC power JACK is generally 0.5 USD. If you have a shop for laptop repairs, then GEMWON is the best choice for you.All the laptop parts you need can be bought at one time from us, shipped to the world, and each can enjoy the wholesale price.

The adapter needs to be replaced.The instability of the voltage and current of some low-quality or damaged internal components of the adapter will also cause the laptop to be short-circuited or the circuit is abnormal. If the input voltage and current are too high, the laptop may crash, so it is generally recommended to buy the original adapter.

When you plug in the adapter, a short circuit caused by the contact between the adapter and the metal part of the DC Jack causes the circuit abnormality of the motherboard or other components to cause laptop freezes when plugged in windows 10.

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